Support

Our Pledge To You

At Net2Vault we realize that even the best technology in the world is useless to our customers unless it is backed by world-class support.  Our main product is customer support. Net2Vault supports you all the way… from the initial choosing of appropriate offerings, to installation and testing. Your data is available to you 24/7.

Having the right information – at the right time – can be the difference between success and failure. At Net2Vault we understand this and ensure your ability to have uninterrupted access to mission-critical data and systems to give you that competitive advantage.

With Net2Vault’s technology, you eliminate worries about network viruses, hardware crashes, power outages and other day-to-day headaches that can hamstring your business productivity and profitability. You have access to secure, redundant systems and facilities at lower cost of ownership (an average of 25% less), with higher levels of availability than you can get anywhere else.

You are looking to better leverage your investments – why not also leverage ours? With Net2Vault  technology, you benefit from our continuous investment in infrastructure, process and people.

What Net2Vault offers:

• 24/7 availability of your production and recovery environments
• Seamless integration of production, recovery, consulting and continuity management software solutions, to address enterprise-wide needs
• Expertise and pressure-tested processes
• Cost advantages via on demand capabilities
• Convenient local access to global capabilities

Business continuity is a strategic imperative and a competitive advantage in an environment where you must plan for the unexpected, maintain operations, and meet regulatory demands. Just think of the daily volume of emails, transactions, and archived data that have to be secured and readily available. Compare all of this against shrinking recovery time and recovery point objectives (RTO and RPO) that today’s environments demand.

What kind of results and support can you expect?

Net2Vault customers enjoy a record 100% recovery rate. With Net2Vault hosted at SunGard, SunGard has successfully supported over 2,300 recoveries to-date.  Customers have been assisted with approximately 100,000 tests in this decade alone.

As an IT professional charged with maintaining continuity across an enterprise, you’ll find that Net2Vault helps you do things that you may not be able to do for yourself. Net2Vault offers services and solutions that our competitors won’t, or don’t.

Have a Net2Vault representative contact you immediately by calling 866-532-1827.